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Withdrawal of purchase

THE CUSTOMER has the right to withdraw from his order within a time period of 14 calendar days without the need for justification.

The period of withdraws expires within 14 calendar days from the day that the CUSTOMER or a third party designated by the CUSTOMER, other than the carrier, acquired the material possession of the item.

In order to exert his right to withdrawal, the CUSTOMER must notify ROLL SYSTEM, through the mail address, indicating his decision to withdraw from the contract by means of an unequivocal statement. To keep to the deadlines it would be enough to send the communication relating to the exercise of this right before the expiration date.

In case of withdrawal by the CUSTOMER, we will refund all payments made, including delivery fees, without undue delay, within 14 calendar days from the date we are duly informed of his decision to withdraw.

Said refund will be made using the same payment method utilized by the CUSTOMER at the time of purchase. The CUSTOMER will not incur any expenses as a result of the refund. Facing the impossibility of being able to manage the refund using the same means of payment used by the CUSTOMER, we will proceed to repay the amount by bank transfer or cheque. In any case, in the event of legal withdrawal, all the rights of the CUSTOMER established by the current legislation regarding refunds of sums paid will be observed.

The CUSTOMER must return the items by means of a shipping company, without any undue delay, and within a maximum time period of 14 calendar days from the date in which he communicates his decision to withdraw from the contract. The deadline will be considered fulfilled if the items are returned before the ending of that period.

THE CUSTOMER will take charge of the direct costs of returning the product.

THE CUSTOMER will only be responsible for the decrease in the value of the items resulting from a handing other than that necessary to establish the nature, characteristics and functioning of the same.

Important notes

THE CUSTOMER shall not have right to withdraw from a contract related to the supply of any of the following products:

. Personalized items.

. Items sealed for hygiene reasons that have been unsealed after delivery.

The right to withdraw from the contract will only apply to those products that are returned in the same conditions in which the CUSTOMER received them.

No refund will be made if the product has been used beyond the mere opening thereof, or if the products are not in the same conditions in which they were delivered or have suffered any damage; therefore you should be careful with the products while they are in your possession. It’s essential to return the items with all the original packaging, instructions and any other possible document.

Due to the characteristics of the products, measures are established to check the products once returned. This may entail the retention of the refund until the item has been reviewed. In no case will the legal periods established for the refund be exceeded.

If the CUSTOMER has any doubt, he can contact us through the email address or by calling +34 646320893.

Return of defective products

In the event that the CUSTOMER considers that at the time of delivery the product does not match the stipulated terms of the contract, he should contact us immediately through our e-mail or by calling +34 646320893, so that we indicate him the way to proceed.

We will proceed to thoroughly check the returned product and we will notify you by email, within a reasonable period, the replacement thereof or the refund of payment. One or another would be completed as soon as possible, and, in any case, within 14 days after the date on which we send you an email confirming the refund or replacement of the faulty item.

In any case, the rights established by the current legislation will be observed.

The rights related to legal withdrawal will only apply if the CUSTOMER is hiring as consumer and user.